Wedding Day Dance UK – Terms & Conditions
- Dance teachers will only attend lessons that have been paid for
- We accept payment via Bank Transfer
- 48 hours notice is required to cancel a lesson and receive a refund
- 48 hours notice is required to reschedule a lesson
- We endeavour to reschedule lessons, but cannot guarantee it will always be possible
- If we cannot reschedule a lesson (and we had at least 48 hours notice) we will refund that lesson
Our full T&C’s are below for when you have time to read in detail.
1. These terms
1.1 These are the terms and conditions on which we supply services to you.
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 I am Amy Nelson (Trading As Wedding Day Dance UK) a Sole Trader in England and Wales. The address is Head Office, Hillcrest Office, 16 Purlyn Acre, Marlborough, Wiltshire, SN8 1DR. Please note that this is an office, not a dance studio, so no dance lessons take place here.
2.2 You can contact us by telephoning our customer service team at 07528 339689 or by writing to us at email@example.com or Wedding Day Dance UK, Head Office, Hillcrest Office, 16 Purlyn Acre, Marlborough, Wiltshire, SN8 1DR.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 Our acceptance of your order will take place when you pay the invoice. At which point a contract will come into existence between you and us. We will send you an invoice after the dates and times of your lessons have been discussed.
3.2 If we are unable to accept your order, we will inform you of this and will refund you for the service. This might be because the service is unavailable, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the service.
3.3 We will assign a reference number to your order and tell you what it is when we accept your order. It will help us if you can tell us the reference number whenever you contact us about your order.
3.4 Our website is solely for the promotion of our service in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. Our services
4.1 To provide a Choreographer to create a first dance routine that suits the couples ability and requirements.
4.2 To arrange the dance lesson schedule for dates and times that suit the couple and the dance teacher.
5. Your rights to make changes
5.1 You can reschedule a lesson, provided you give at least 48 hours notice to both Wedding Day Dance UK and your Choreographer, via phone and email.
(a) Example 1: A lesson is scheduled for a Wednesday at 7pm. We recieve an email from the groom at 9.30am on the previous Monday asking to reschedule. As this is longer than 48 hours before the lesson is due to start, we can endeavour to re-arrange the lesson.
(b) Example 2: A lesson is scheduled for a Wednesday at 7pm. We recieve a phone call from the groom at 10am Wednesday morning asking to reschedule. This is less than 48 hours before the start of the arranged lesson and so it is not possible to reschedule it or for the groom to recieve a refund.
5.2 Although we will endeavour to re-schedule, we cannot guarantee it will be possible. If we are unable to establish a new date, you will receive a refund for that lesson, provided 48 hours notice was served. See clause 9 ‘How to end a contract with us’ for information about refunds.
5.3 Classes cancelled with less than 48 hours notice are not eligible for refund or re-schedule.
5.4 If you wish to make a change to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
5.5 Should you require additional dance lessons not agreed in the original booking, you must contact Wedding Day Dance UK to arrange this. Additional lessons must not be arranged directly with your dance teacher.
6. Our rights to make changes
6.1 In the event that the Choreographer is, due to unforeseen circumstances, unable to attend a lesson, the price paid for that lesson will be refunded to you. The cancellation of a lesson will only occur in extreme circumstances, outside of Wedding Day Dance UK’s control.
6.2 We reserve the right to substitute the Choreographer ahead of the service commencing, should the original Choreographer become unavailable.
6.3 We may change the service to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the service.
6.4 In addition, we may make changes to these terms or the service, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
7. Providing the service
7.1 You must inform us or your Choreographer of any medical conditions or injuries prior to the lesson.
7.2 You must provide a suitable, safe space for the lesson to occur.
7.3 During the order process we will discuss with you when we will provide the service to you. It will be at a pre-arranged, mutually agreeable time. We will supply the services to you until either the services are completed or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.4 If our supply of the service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.5 If you do not receive the service from us as arranged (for example, if the dance teacher arrives to teach at the agreed location, date & time, but you are not present) you are not eligible for a refund. If, despite our reasonable efforts, we are unable to contact you or re-arrange we may end the contract and clause 10.2 will apply.
7.6 If you do not allow us access to your property (or the pre-arranged location of the dance lesson) to perform the services as arranged, you are not eligible for a refund. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
7.7 You have legal rights if we deliver any services late. If we miss the deadline (eg. your wedding date or the date you leave the UK for an overseas wedding, as stated on your Booking Form) for any services then you may treat the contract as at an end straight away if any of the following apply:
(a) We have refused to deliver the service
(b) Delivery within the delivery deadline was essential (taking into account all the relevant circumstances)
(c) You told us before we accepted your order that delivery within the delivery deadline was essential ( eg. your wedding date or the date you leave the UK for an overseas wedding, as stated on your Booking Form)
7.8 If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel the order for the services not yet received. After that we will refund any sums you have paid to us for the cancelled services. Please call customer services on 07528 339689 or email us at firstname.lastname@example.org to arrange.
7.10 We will need certain information from you so that we can supply the service to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the service late or not supplying any part of them, if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.11 We may have to suspend the supply of a service to:
(a) Deal with technical problems or make minor technical changes
(b) Update the service to reflect changes in relevant laws and regulatory requirements
(c) Make changes to the service as requested by you or notified by us to you (see clause 6).
7.12 We will contact you in advance to tell you we will be suspending supply of the service, unless the problem is urgent or an emergency. If we have to suspend the service for longer than the date of your wedding, you may contact us to end the contract and we will refund any sums you have paid for services not recieved.
7.13 If you do not pay us for the service when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the service until you have paid us the outstanding amounts.
8. Your rights to end the contract
8.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If the service you receive is inadequate or misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the service, see clause 8.3.
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2 If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you for any services which have not been provided. The reasons are:
(a) We have told you about an upcoming change to the service or these terms which you do not agree to (see clause 6.2);
(b) We have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;
(c) There is a risk that supply of the service may be significantly delayed because of events outside our control;
(d) We have suspended supply of the service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of time that extends to your wedding date.
(e) You have a legal right to end the contract because of something we have done wrong.
8.3 Under the Consumer Contracts Regulations 2013, you have a legal right to change your mind within 14 days and receive a refund. However, we are happy to refund a lesson up until the deadline of 48 hours before the start of the lesson. See clause 9 ‘How to end the contract with us’ for information about refunds.
8.4 You do not have a right to change your mind and recieve a refund if the services have already been completed.
8.5 You legally have 14 days after the day we contact you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind and allowing for the 48 hours notice period.
8.6 Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for services not provided, deducting from the cost of any lessons that have already occured, or those happening within the next 48 hours. See clause 9 ‘How to end the contact with us’ for more information on refunds.
9. How to end the contract with us (including if you have changed your mind)
9.1 To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 07528 339689 or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.2 We will refund you the price you paid for the service, by the method you used for payment. However, we may make deductions from the price, as described below.
9.3 If you are exercising your right to change your mind, we will refund the amount for services not recieved, including the 48 hour notice period, if applicable. The amount will be in proportion to what has been supplied, in comparision with the full coverage of the contract.
(a) Example 1: On 1st January a wedding couple pay their invoice totalling £250. Before paying they had arranged with us to have three lessons on 1st, 10th & 20th February. On the 15th January the bride breaks her ankle and so the couple email to tell us that they would like to cancel. As they have given us more than 48 hours notice, we refund them the full amount of £250.
(b) Example 2: On 1st January a wedding couple pay their invoice totalling £250. Before paying they had arranged with us to have three lessons on 1st, 10th & 20th February. On the 3rd February the bride breaks her ankle and so the couple email to tell us they need to cancel the remaining two lessons. As they have given us more than 48 hours notice, we refund them the cost of two lessons, which in this situation is £166.66 (two thirds of £250).
c) Example 3: On 1st January a wedding couple pay their invoice totalling £250. Before paying they had arranged with us to have three lessons on 1st, 10th & 20th February. On the 19th February the bride breaks her ankle and so the couple email to tell us they can’t take the lesson the next day. As this is less than 48 hours notice, they are not eligible for a refund.
9.4 We will make any refunds due to you as soon as possible and always within 14 days.
10. Our rights to end the contract
10.1 Choreographers must be treated with dignity and respect. Behaviour that is considered insulting or abusive will result in cancellation of all future lessons.
10.2 We may end the contract for a service at any time by writing to you if:
(a) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the service;
(b) You do not, within a reasonable time, allow us access to your premises to supply the services.
10.3 If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for services we have not provided, taking into account the 48 notice period. But we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.4 We may write to you to let you know that we are going to stop providing the service. We will refund any sums you have paid in advance for services which will not be provided.
11. If there is a problem with the service
11.1 If you are unhappy with the tuition or choreography, please contact us immediately after the lesson as detailed in clause 11.2. Any issues or complaints must be raised as the problem arises, not after the course of lessons has ended. We do not permit refunds to couples after they have completed their course of lessons.
11.2 If you have any questions or complaints about the service, please contact us. You can telephone on 07528 339689 or write to us at firstname.lastname@example.org or Wedding Day Dance UK, Head Office, Hillcrest Office, 16 Purlyn Acre, Marlborough, Wiltshire, SN8 1DR.
12. Price and payment
12.1 We accept payment via Bank Transfer.
12.2 We will invoice you in advance for the services. You must pay your invoice within 3 calendar days after the date of the invoice.
12.3 The order is not confirmed until payment has been received.
12.4 Failure to pay within the period specified could result in the non-occurrence of lessons.
12.5 Prices are on our website and on correspondence to you. Prices include VAT. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see clause 12.4 for what happens if we discover an error in the price of the service you order.
12.6 It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
12.7 If you think an invoice is wrong please contact us promptly to let us know.
13. Our responsibility for loss or damage suffered by you
13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.
13.3 All of our Choreographers have Public Liability Insurance to protect themselves and you should any damage to your property be caused whilst the service is being provided. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property.
13.4 Amy Nelson (Trading As Wedding Day Dance UK) is not responsible for any physical or mental harm during the lessons. All Choreographers are qualified professionals and have Public Liability Insurance cover.
14. How we may use your personal information
14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
15. Other important terms
15.1 We may transfer our rights and obligations under these terms to another organisation.
15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Wedding Day Dance UK via their website at https://weddingdaydanceuk.co.uk/